The fine print · IV
In force from 3 October 2026
Gleams and subscriptions start working the moment you buy them, so we don’t take them back. If something went wrong on our side, we put it right. This policy is part of the Terms of Service.
§ 1All sales are final
In shortGleams and subscriptions aren’t refundable once bought.
Purchases of Gleams, VIP and Studio Pro are final. We don’t refund Gleams, spent or unspent, or any part of a subscription period.
§ 2When we do refund
In shortIf you paid and didn’t get what you bought, or were charged twice, we fix it or refund you.
- You paid but the Gleams never reached your balance, or the subscription never started.
- You were charged twice for the same purchase.
In those cases we deliver what you paid for or refund it, whichever you prefer. Anything the law where you live entitles you to is unaffected by this policy.
§ 3Cancelling a subscription
In shortCancel any time; it stops at the end of the month you paid for.
You can cancel VIP or Studio Pro at any time from your account. It stays active until the end of the month you’ve paid for, then ends; you won’t be charged again. There’s no refund for the rest of that month.
§ 4Buyers in the UK and the EU
In shortYou agree at checkout to start straight away, which ends the 14-day right to cancel.
Buyers in the UK and the EU normally have 14 days to cancel a purchase of digital content. Before you pay, we ask you to agree that your purchase starts immediately and to confirm that you then lose that right to cancel. We only supply it once you’ve agreed.
§ 5Chargebacks
In shortA chargeback takes the purchase back and pauses buying. Please ask us first.
If you dispute a payment with your bank, we take back what it paid for (the Gleams, which can leave your balance below zero, or the subscription), and your account can’t buy or spend Gleams while the dispute is open. After two chargebacks, an account can no longer make purchases. Write to us first; most problems are quicker to fix directly.
§ 6How to ask
In shortWrite to us with what you bought, when, and what went wrong.
Write to contact@mezzotale.com from the email address on your account, with what you bought, roughly when, and what went wrong. We reply within a few days.